Refund Policy

Last updated: August 25, 2026

At VeloSculptLab.store, we want you to be completely satisfied with your purchase. If you are not satisfied, we're here to help.

1. Returns

You have 30 days from the date you received your item to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Downloadable software or digital products
• Items that have been used, damaged, or altered
• Sale or clearance items (unless defective)

3. Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.

4. Exchanges

If you received a defective or damaged item, we will replace it at no additional cost. Please contact us within 7 days of receiving the item.

5. Shipping Costs for Returns

You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again, then contact your credit card company. If you've done all of this and still have not received your refund, please contact us at support@VeloSculptLab.store.

7. Contact Us

For any questions about our Refund Policy, please reach out to us at support@VeloSculptLab.store.